Refund Policy

Every contribution goes directly into our programs, so donations are generally non-refundable. However, we understand that mistakes can happen. This policy explains how we review accidental payments and ensure fair resolution within seven days.

Last updated: 4 December 2025

Core Principle

Donations or sponsorships made to Right To Play Foundation are treated as final and non-refundable because they are immediately assigned to active child development programs.

Exception for Mistaken Payments

If a duplicate transfer, an incorrect amount, or any other inadvertent payment is reported, we will verify the transaction and process an appropriate resolution within seven (7) business days.

Information Required

Please share the transaction ID, amount, date, and the email/phone number used during payment so we can investigate quickly.

How to raise a refund request

  1. Write to info@right2play.in or call +91 9606999133 within seven days of the payment.
  2. Provide supporting proof (payment screenshot, bank statement entry, or gateway confirmation).
  3. Our finance team reviews the request, checks gateway logs, and confirms whether a correction is warranted.
  4. An approval or clarification is shared within seven business days. Approved refunds are issued through the original payment method wherever possible.

Important Notes

  • We cannot process refunds for requests raised beyond seven days from the transaction date.
  • Bank charges or gateway fees may be deducted if the payment processor does not reverse them.
  • In-kind contributions or offline donations are not eligible for refunds.
  • We may ask for additional KYC information to comply with Indian regulations before issuing any refund.